JTag HelpDesk

The JTAG Helpdesk system for Joomla is a simple and affordable
helpdesk system which is design to help you setup helpdesk
service using Joomla 1.5. The JTAG helpdesk system for joomla
provides you the following functionalities.
Ticket Management

Submit a tickets from WEB frontend

Modify, closed and re-open tickets

Create ticket categories. For example, you can have tickets
category for sales, tech support etc.

Create ticket by sending email to a predefined email address

Work with tickets using desktop or webmail systems such as
Outlook or Gmail without logging on to your Joomla site.

Use Cron to schedule email processing

Assign tickets to a single user or to many users.

Attach images, docs and other files to ticket

Search through tickets

Extended search through tickets

Dashboard for system manager

Create Knowledge base articles from tickets

Sell tickets through VirtueMart

Email notification when a ticket has been processed

For more information on this component and download please go to Joomlatag